Support Services

Competent customer support for high-quality service.

Skilled support

In addition to our promotion services, we also offer classic end customer support services for your e-commerce projects. We take over all project-specific inquiries from your customers and promptly answer all questions via email or phone. Our experts are available 7 days a week and speak five languages (German, English, French, Spanish and Dutch).

Competence & experience for your quality seal

We guarantee a quick and high-quality response to all customer requests. Communication can be inbound and outbound. This way we can contact your customers at any time and find out if they need anything. Our qualified employees have technical knowledge and a great deal of experience in customer support for online projects. It is also our task to create error descriptions and forward these to the responsible departments.

Benefits to you

  • High-quality customer support in 5 languages
  • Top trained team with a great deal of experience
  • Accurate and flexible working methods
  • Quick processing of tickets
  • Available 7 days a week
  • Service Level 85/15: 85% of all received calls will be accepted within 15 seconds

With great care towards steady success

Our customer support works with great care and flexibility. The team takes care of all customer inquiries during the project and documents them in our system. We prepare standardized wordings and then, after approval by the client, use them for the project. We ensure that all predefined criteria are met for every promotion to guarantee perfect execution.

Need more information? Contact our experts.