Promotion & Support Services

Experienced consulting and realization for your promotions. Professional project management, using the individually customizable IXOLIT promotion tool.

Promotion: Professional project handling

We have long-lasting experience and offer professional support for designing and realizing your promotion. Intensive preliminary analysis, comprehensive conception and a perfect implementation are some of the strengths of our promotional team.

Fast & customer-oriented realization

We run individual promotions for end customers and handle all processes quickly and efficiently. We check participants, do approvals for prize draws, transfer winning amounts, and much more in a secure and competent manner. Our flexible approach allows us to realize one-time temporary promotions according to project specifications in no time. Promotions at short notice with a short runtime are also no problem for us.

We look after all the communications with the end customer for you. We verify the participants and our promotion team takes care of the end customer. A fast response to all inquiries is guaranteed (maximum between 0-24 hours). We work with wordings you approve and are that are according to your guidelines. You will receive a weekly update on all activities and a detailed report at the end of the project.

Flexible IXOLIT promotion tool as the perfect interface

The best administered customer data is the basis for any promotion. We offer you our professional and flexible tool for your customer information. If you do not want to use our system then we can easily implement interfaces to your existing system and securely import all the data.

The IXOLIT promotion tool can be customized to the personal requirements of the customer or promotion, and documents all projects in detail. The data is quickly and securely integrated into the system. The IXOLIT promotion tool is clear, functional and can be set up specifically to provide promotion partners, logistics companies and clients with an access to the tool. This ensures a secure interface for collaborative work. Reports can be compiled individually and generated quickly and easily at the touch of a button.

Data protection has utmost priority for us. The transfer is always encrypted and according to the highest security standards.

Expertise in fraud prevention

Because of our long-term experience in this field, we have extensive knowledge in fraud prevention. Especially when it comes to promotions dealing with valuables or large sums of money, it is very important to work thoroughly and be aware of the possible risks of fraud.

Benefits to you

  • Professional planning and realization
  • Flexible approach – realization of promotions possible on short notice
  • Thorough and fast support service for your end customers
  • Individually customizable IXOLIT promotion tool for perfect customer care and organization of your projects
  • Extensive knowledge in fraud prevention
  • Regular reporting

Skilled support

In addition to our promotion services, we also offer classic end customer support services for your e-commerce projects. We take over all project-specific inquiries from your customers and promptly answer all questions via email or phone. Our experts are available 7 days a week and speak five languages (German, English, French, Spanish and Dutch).

Competence & experience for your quality seal

We guarantee a quick and high-quality response to all customer requests. Communication can be inbound and outbound. This way we can contact your customers at any time and find out if they need anything. Our qualified employees have technical knowledge and a great deal of experience in customer support for online projects. It is also our task to create error descriptions and forward these to the responsible departments.

Benefits to you

  • High-quality customer support in 5 languages
  • Top trained team with a great deal of experience
  • Accurate and flexible working methods
  • Quick processing of tickets
  • Available 7 days a week
  • Service Level 85/15: 85% of all received calls will be accepted within 15 seconds

With great care towards steady success

Our customer support works with great care and flexibility. The team takes care of all customer inquiries during the project and documents them in our system. We prepare standardized wordings and then, after approval by the client, use them for the project. We ensure that all predefined criteria are met for every promotion to guarantee perfect execution.

Need more information? Contact our experts.
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