At the beginning, secure interfaces were created and used with the existing CRM tool. In order to best handle the
growing number of promotions, it was decided that a separate IXOLIT CRM tool should be developed for Samsung.
This tool covers all the company’s individual business needs, is transparent, functional and can be individually
setup. Through automation, the information (e.g., participant data) is quickly and safely updated in the system.
Promotional partners, logisticians and customers can be given access to the tool, thereby ensuring a secure
interface for the joint work. Control and an overview of the project is retained in this way.
As part of the cooperation, the Samsung ticket system was linked to the IXOLIT system. Thus, the
IXOLIT promotion- und support team
can answer any project-specific customer inquiries in the shortest possible time.