Support & Service Agent for NOC Duty (m/f/d)

Support & Service Agent for NOC Duty (m/f/d)

For nearly 20 years, the IXOLIT Group has provided eCommerce services to national and international customers across various sectors. Our long-standing experience in the field of IT means we have grown alongside the requirements of eCommerce, experiencing many different trends and developments. Our B2B and B2C customers, whom we support globally with our skills and solutions, directly benefit from our extensive know-how. IXOLIT Group’s unique products and services offer everything you need to be successful in the world of digital business.

Our Network Operation Center (NOC) is crucial for our high service level.

For further expansion, we are looking for motivated, communicative, technically interested personalities who enjoy working as NOC agents in a customer and results-oriented team. As an ambitious company, we offer a modern environment and always try to combine work joy and team spirit with a professional challenge in a dynamic and constantly growing industry.

Your Tasks

  • B2B Support & Service via E-Mail and Phone
  • B2C Support & Service via E-Mail and Phone
  • Active network and service monitoring
  • Proactive Customer Success Monitoring
  • Troubleshooting in the event of a malfunction: Problem identification, start of problem analysis and immediate internal alerting of the technical on-call colleagues

Your Profile

  • Very good written and spoken English
  • Quick comprehension and independent working style
  • Structured, precise and reliable action
  • Team, customer, and result orientated  
  • Readiness for NOC shift operation (24/7) including holidays and weekends as well as good reputation

Nice to have

  • Several years of professional experience in one of the following fields: Data Analyst, NOC, Risk Management, Technical Support, Customer Support
  • Mathematical interest, analytical thinking, interest in data analysis  
  • Knowledge or experience in the field of online payment 
  • Knowledge of German and foreign languages

Our offer

  • Responsible and varied work for renowned national and international clients in an exciting and constantly growing industry
  • Performance-related remuneration, attractive working time model in the course of NOC shift work (5 working days/ 3 days off) 
  • Long-term opportunity to deepen your technical knowledge and subsequently to actively shape our product and service development (SaaS), prospect of further career opportunities in our rapidly growing company
  • A friendly, open working environment in an easily accessible and modern office in the centre of Vienna
  • Dynamic, motivated colleagues and numerous team and company events

For your commitment, dedication, and loyalty we offer at least EUR 27,500.00 gross per year, depending on personal experience and qualifications.

If you are interested and recognize yourself in the job description, send your application with the subject "Application Support & Service Agent for NOC service" to